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14
REPAIR
Service for the MS 1202 is only available
from the Mackie Designs factory in scenic
Woodinville, Washington.
If there is a problem with your mixer:
1. Review the troubleshooting suggestions
on the previous page.
2. Call us to confirm that the MS 1202 needs
repair and to get an RA number. You must
have a Return Authorization Number
(RA). Call us at 1-800-258-6883, 8 AM to 5
PM Pacific time, Monday through Friday to
get this number. Products shipped to us
without an RA number will be refused.
3. Set aside the manual and cord. We won’t
need these to repair the mixer (unless you
have interharmonic under-slewing bi-
polar crosstalk in your rack ears, a rare
but particularly nasty problem).
4. Pack the mixer in its original shipping
carton with the foam end caps in place.
This is VERY IMPORTANT. If you do not
have the carton, just ask for one when you
get your RA number and we’ll ship it to
you promptly, C.O.D.
5. Include a note stating:
a. Your return address and phone number
b. A brief description of the MS 1202's
problem and how to re-create it.
6. Write the RA number in BIG PRINT on the
outside of the shipping carton.
7. Send us the mixer. We recommend U.P.S.
Remember to insure the mixer. U.P.S. can
help you with this. Ship your MS 1202 to:
Mackie Designs, attn: Service
16220 Wood-Red Rd. NE
Woodinville, WA 98072, U.S.A.
8. We’ll try to fix the mixer within five
business days. We send everything back
prepaid U.P.S. BLUE (Second Day Air)
unless you have sent your MS 1202 to us
for warranty service by NEXT DAY or
SECOND DAY AIR. In that case, we figure
you need it fixed ASAP, so we put it at the
head of the line and ship the unit back
U.P.S. RED (Next Day Air). This policy
does not apply to non-warranty service.
Legalese fine print
We reserve the right to inspect any prod-
uct which may be the subject of any warranty
claim before repair is carried out. For war-
ranty service we may require proof of the
original date of purchase in the form of a
dated copy of original retail dealers’ invoice.
Final determination of warranty coverage
lies solely with Mackie Designs Inc.
Products repaired under warranty will be
returned freight prepaid by Mackie Designs
to any location within the boundaries of the
United States. Outside of the USA, products
will be returned freight collect.
Products which do not meet the terms of
our warranty will be repaired and returned
C.O.D. with billing for labor, materials, re-
turn freight and insurance.
All warranty information can be found on
your warranty card, included with this
manual.
Special Offer For Folks Who Don’t Think
Albums Must Be Mixed on Huge Consoles
Believe it or not, a surprising number of
compact discs have been produced using
MicroSeries 1202s. We’re not suggesting
that an MS 1202 will replace a 128-channel
SSL board. But some creative souls have
tracked and mixed excellent self-produced
albums using our little mixer. Also, we’ve
heard some very impressive live classical
and jazz recordings.
If you’ve produced a compact disc using
the MS 1202 as the primary mixer, we’d like
to hear it. We’ll repay you with a genuine
cotton Mackie T-shirt and possible mention
in our newsletter. Send your submissions
and T-shirt size (M, L, XL, XXL) to :
T-shirt For CD Offer, 16220 Wood-Red Rd.
NE, Woodinville, WA, 98072.
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