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Troubleshooting
! Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the points
below and the [FAQ] for the [RMX-500] on the Pioneer DJ support site.
http://pioneerdj.com/support/
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! The player may not operate properly due to static electricity or other external influences. In such cases, normal operation may be restored by
unplugging the power cord then plugging it back in.
Problem Check Remedy
The power is not turned on. Are the included power cord and AC adapter
properly connected?
Properly connect the included power cord to a power outlet.
Properly connect the power cord to the included AC adapter. (page 6)
Connect the included AC adapter’s DC plug properly to this unit.
Is the [ON, STANDBY] switch for power supply
set to [ON]?
Set the [ON, STANDBY] switch for power supply to [ON].
When power is being supplied by USB bus, is the
included USB cable properly connected?
Are you using a USB hub?
Connect the included USB cable properly. (page 6)
No sound or small sound. Are the connection cables properly connected? Connect the connection cables properly. (page 6)
Are the terminals and plugs dirty? Clean the terminals and plugs before making connections.
Is the [INPUT] peak level indicator lit? Adjust the output level of the connected device.
Distorted sound. Is the [INPUT] peak level indicator or the
[OUTPUT] peak level indicator lit red?
Switch the [SIGNAL LEVEL] selector switch according to the output level of the
connected device. (page 8)
Adjust the output level of the connected device.
Tempo (BPM) cannot be measured or
measurement value of tempo (BPM) is
implausible.
Is the audio input level too high or too low? Adjust the output level of the connected device and switch the [SIGNAL LEVEL]
selector switch according to the output level of the connected device so that the
[INPUT] peak level indicator lights at an appropriate level.
For some tracks, it may not be possible to measure the tempo (BPM). Use the
[TAP] button to input the tempo manually. (page 10)
Customized settings are not stored. Did you turn the power off immediately after
customizing the settings?
Wait at least 10 seconds after customizing settings before turning the power off.
Value of the measured tempo (BPM)
differs from value recorded on CD, or
tempo (BPM) values displayed on DJ
player, DJ mixer, DJ software and this
unit differ.
— The values may differ slightly due to the different ways in which the BPM is
measured.
This unit is not recognized after it has
been connected to a computer.
Is the included USB cable properly connected? Connect this unit and computer directly, not via a USB hub.
About trademarks and registered
trademarks
! Pioneer is a registered trademark of PIONEER CORPORATION.
! Microsoft, Windows and Windows Vista are either registered trade-
marks or trademarks of Microsoft Corporation in the United States
and/or other countries.
! Apple, Mac and Mac OS are trademarks of Apple Inc., registered in
the U.S. and other countries.
! Intel and Intel Core are trademarks of Intel Corporation in the U.S.
and/or other countries.
! VST is a trademark of Steinberg Media Technologies GmbH.
! The Audio Units logo is a trademark of Apple Inc.
! RTAS is a registered trademark of Avid Technology, Inc. or its subsid-
iaries in the United States and/or other countries.
The names of companies and products mentioned herein are the trade-
marks of their respective owners.
Cautions on copyrights
Recordings you have made are for your personal enjoyment and accord-
ing to copyright laws may not be used without the consent of the copy-
right holder.
! Music recorded from CDs, etc., is protected by the copyright laws of
individual countries and by international treaties. It is the full respon-
sibility of the person who has recorded the music to ensure that it is
used legally.
! When handling music downloaded from the Internet, etc., it is the
full responsibility of the person who has downloaded the music to
ensure that it is used in accordance with the contract concluded
with the download site.
General Disclaimer
Please note that Pioneer will accept no responsibility whatsoever con-
cerning legality, morality, operation stability, etc., when using software
that was downloaded by the user. Problems may occur in operation of
downloaded software, depending on the operating environment of the
computer being used and the downloaded software or compatibility with
other software.
Please note that Pioneer will accept no responsibility whatsoever for
loss of information the user has registered using downloaded software.
Write down the information you have registered in a note, etc., for safe
keeping.
! The specifications and design of this product are subject to change
without notice.
© 2013 PIONEER CORPORATION. All rights reserved.
PIONEER CORPORATION
1-1, Shin-ogura, Saiwai-ku, Kawasaki-shi, Kanagawa 212-0031, Japan
<DRI1210-A>
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